Privacy Policy

Your Security & Privacy Are Important to Us

Master Heaters is committed to protecting our customers’ privacy. We feel it is important that you fully understand the terms and conditions under which we use the information we gather from you. Please read this Privacy Policy (“Policy”) carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy.

Collection and Use of Information

In general, you can visit our Site without telling us who you are or revealing any personal information about yourself. In order to better provide you with numerous products and services, our Site collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information.

1. Non-Personally Identifiable Information
When you visit any of our Site, we may collect some basic Non-Personally Identifiable Information about you. This information may include information regarding your operating system, browser software, and IP (Internet Protocol) address. Non-Personally Identifiable Information is collected in order to provide you with satisfactory service. We may use the information to detect problems with our server and to administer our Site. In addition, Non-Personally Identifiable Information is compiled by us and analysed on an aggregate basis.

2. Personally Identifiable Information
When you place an order, we request that you send us Personally Identifiable Information. This information lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information may consist of: your name, address, telephone number, email address, billing information (credit card number, expiration date and billing address),  products purchased, any relevant promotion code, and any other information you may provide us (“Personally Identifiable Information” ). We use Personally Identifiable Information for internal purposes, such as confirming and tracking your order, subscription or registration, analysing trends and statistics, informing you of our new products, services and offers. Personally Identifiable Information is compiled by us and analysed on both a personal and an aggregated basis. 

To serve you better, we may combine Personally Identifiable Information you give us online. We may also combine that information with publicly available information about you that we may receive from third parties. We use that combined information to enhance and personalise your shopping experience with us, to communicate with you about our products and for other promotional purposes. 

We may contract with third-party companies or persons to provide certain services including credit card processing, distribution, data management, promotional services, etc. (“Service Providers”). We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours. 

3. Placing an Order
When you place an order, we require you to provide us with Personal Information. We use this information to give you a customised experience and to process the orders that you place with us.

The recipient phone number, which you furnish to us when you place an order, is used for delivery purposes. On some occasions, the recipient may be called to schedule delivery. To maintain our high quality standards, we will occasionally contact recipients to ensure satisfaction with their product. 

Security

We use the Secure Sockets Layer (SSL) technology. SSL encrypts your order information as additional protection against the decoding of that information by anyone other than us. However, despite all reasonable security precautions and processes, such as password protection, encryption technology, and use of firewall technology, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, we cannot guarantee or warrant the security of any information you transmit to or from our Sites, and you do so at your own risk. Once we receive your transmission, we will take commercially reasonable precautions to protect its security on our systems.

No Sale, Trade or Rental of Personally Identifiable Information

We do not sell, trade, or rent Personally Identifiable Information to third parties. We do share Personally Identifiable Information with distributors for the purpose of fulfilling and delivering your orders. We may offer free promotional emails and send promotional direct mail for products and/or services offered on our Site as a service to our prior customers from our Site.